Refund policy

Thank you for shopping with The Custom Wear Co.
Each piece we make is created with care, often made-to-order or produced through pre-orders to reduce waste and ensure you get something truly personal.

Made-to-Order & Pre-Order Items

Because each item is created specifically for you, we’re unable to offer refunds or exchanges for change of mind, incorrect sizing, or late cancellations once production has begun.
Please check the size guide carefully before placing your order.

Faulty or Incorrect Items

If you receive a product that is faulty, damaged, or not what you ordered, please contact us within 7 days of delivery at thecustomwearco@outlook.com with:

• Your order number

• A description of the issue

• Clear photos of the item

We’ll assess the issue and arrange a replacement or refund if appropriate.

Returns Process

If your return is approved, we’ll provide instructions for returning the item. Please do not send items back without contacting us first.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (faulty or incorrect item).

Refund Timing

Once your return is received and inspected, we’ll email you to notify you of approval or rejection. If approved, your refund will be processed within 5–10 business days to your original payment method.

Need Help?

We’re a small business, and we want you to love what you receive. If you have any concerns about your order, please reach out — we’ll always do our best to help.

📧 Contact us: thecustomwearco@outlook.com
🕓 Response time: Within 2–3 business days